Official Northwestel Webmail URL: webmail.northwestel.net
https://webmail.northwestel.net
Direct access to your @northwestel.net inbox — Roundcube login guide, password reset & IMAP settings for Northern Canada. Verified April 2026.
Official Northwestel Webmail URL: webmail.northwestel.net
Northwestel is Canada's northern telecommunications company, serving Yukon, Northwest Territories, Nunavut, Northern BC, and Northern Alberta. As a wholly owned subsidiary of Bell Canada (BCE Inc.), Northwestel provides internet, phone, and television services to over 100 communities across Canada's North.
The Northwestel webmail portal at webmail.northwestel.net uses Roundcube — the same trusted open-source webmail client used by Eastlink, Xplornet, Execulink, and Bell Aliant. Roundcube runs fully in your browser with no software install needed, providing folders, contacts, filters, auto-reply, and signature management.
Because many Northwestel customers access the internet via satellite or microwave backhaul in remote northern communities, Roundcube's lightweight interface is a practical advantage — it loads faster on lower-bandwidth connections than many commercial email platforms.
For users who prefer a dedicated app, Northwestel email supports full IMAP and SMTP access via mail.northwestel.net, compatible with Outlook, Thunderbird, Apple Mail, and any standard mobile email client. IMAP is strongly recommended for satellite internet users as it syncs only changed data rather than re-downloading the entire inbox.
Northwestel uses Roundcube. If you have used Eastlink webmail or Xplornet webmail before, the Northwestel webmail interface will look identical — same layout, same menus, same Settings panel. The login steps and error fixes in this guide apply directly.
webmail.northwestel.netname@northwestel.netmail.northwestel.net:993smtp.northwestel.net:587Complete Northwestel Roundcube login walkthrough. Works from any device — desktop, laptop, mobile, or tablet — including from remote northern communities via satellite internet.
Launch Chrome, Firefox, Safari, or Edge and type webmail.northwestel.net directly into the address bar. Press Enter. The Northwestel Roundcube login page will load — it may take a few extra seconds on satellite internet connections in remote Yukon, NWT, or Nunavut communities.
webmail.northwestel.net immediately after your first visit — it saves time and prevents accidentally landing on unofficial pages.
In the Username field, type your complete Northwestel email address (e.g. yourname@northwestel.net). Always include the full @northwestel.net domain suffix — Roundcube will not accept partial usernames without the domain.
Type your Northwestel account password in the Password field. This is typically the same password used for your My Northwestel account portal at my.northwestel.net, unless you have set a separate dedicated email password. Passwords are case-sensitive — check Caps Lock is off.
Click the Login button. If your credentials are correct, you will be taken directly to your Northwestel Roundcube inbox. On satellite internet connections, the inbox may take 5–10 seconds to fully load — this is normal. Do not click Login a second time during loading.
💡 Tip: On slow northern satellite connections, enable Roundcube's "HTML" email mode in Settings → Preferences → Mailbox View — it loads faster than the rich text mode on low-bandwidth links.You are now inside Northwestel Roundcube webmail. Use the left sidebar to navigate Inbox, Sent, Drafts, Junk, and Trash folders. Click Compose to write new emails. Go to Settings (gear icon top-right) to set up auto-reply vacation messages, email filters, spam preferences, folder management, and your email signature. Always click Logout (top-right) when done — especially on shared devices.
💡 Tip: In Roundcube Settings → Identities, add your full name and phone number to your signature so recipients in remote communities can reach you directly.Configure your @northwestel.net email in Outlook, Thunderbird, Apple Mail, or any mobile email app. IMAP is strongly recommended — especially for satellite internet users in Yukon, NWT, or Nunavut — as it syncs only changes rather than re-downloading everything each session.
Satellite internet tip: IMAP on a native email app (Outlook, Thunderbird) is more reliable than browser-based Roundcube on slow satellite connections in remote northern communities. Configure once and your emails sync in the background — no need to keep a browser open.
| 📥 Incoming Mail (IMAP) — Recommended | |
|---|---|
| IMAP Server | mail.northwestel.net |
| Port | 993 |
| Security | SSL / TLS |
| Username | Full email: yourname@northwestel.net |
| Password | Your Northwestel email password |
| 📥 Incoming Mail (POP3) — Alternative | |
|---|---|
| POP3 Server | mail.northwestel.net |
| Port | 995 |
| Security | SSL / TLS |
| 📤 Outgoing Mail (SMTP) | |
|---|---|
| SMTP Server | smtp.northwestel.net |
| Port | 587 |
| Security | STARTTLS |
| Authentication | Required — full email + password |
Manage your Northwestel account, billing, and email password at northwestel.net. Use the My Northwestel portal to reset your email password, check your usage, and manage account settings.
Best mobile email apps for Northwestel IMAP — optimised for variable satellite or LTE connections in Northern Canada:
Northern Canada's unique connectivity conditions add extra causes to standard webmail issues. Click each problem to expand the fix.
The most common cause is entering just the username without the full domain, or using a cached old password:
yourname without the domainnorthwestel.net — both share the same credential systemSatellite internet in remote Yukon, NWT, and Nunavut communities has higher latency, which can cause Roundcube to time out during loading:
webmail.northwestel.net — this bypasses all cached sessions and cookies immediatelyNorthwestel password reset can be completed online or by phone — including from remote northern communities with limited service options.
Go to northwestel.net and click My Account in the top navigation. Click "Forgot Password" on the login page.
Enter your @northwestel.net email. Northwestel will send a reset link to your registered recovery email or SMS to your verified phone number.
Click the reset link and choose a new strong password — 8+ characters with uppercase, lowercase, numbers, and symbols. Avoid using predictable patterns.
Return to webmail.northwestel.net and sign in with your @northwestel.net email and new password. Update IMAP/SMTP passwords in Outlook or Thunderbird too.
In a remote community without reliable internet for online reset? Call Northwestel toll-free at 1-800-661-0808 — the toll-free number works from satellite-connected landlines in Yukon, NWT, and Nunavut communities. Have your Northwestel account number and a piece of personal identification ready for phone verification. Support is available 24/7.
Update email clients after every password change: If you have your @northwestel.net email configured in Outlook, Thunderbird, Apple Mail, or a phone's mail app, update the saved password in each app immediately after resetting. Repeated failed IMAP/SMTP authentication attempts from connected apps can trigger an automatic security lockout of your Northwestel account. See the IMAP settings section above for configuration details.
webmail.northwestel.net in incognito mode first. On satellite connections, allow extra time for Roundcube to load — typically 10–15 seconds. See our full troubleshooting guide for detailed fixes.mail.northwestel.net, Port: 993, SSL/TLS. POP3 (alternative): Server: mail.northwestel.net, Port: 995, SSL. SMTP (outgoing): Server: smtp.northwestel.net, Port: 587, STARTTLS, authentication required. Use your full @northwestel.net email as username. See the complete IMAP settings table above.webmail.northwestel.net is accessible anywhere with an internet connection — including via Northwestel satellite internet in remote Yukon, NWT, and Nunavut communities. For lower-bandwidth satellite connections, switch Roundcube to "plain HTML" mode in Settings → Preferences for faster loading. Alternatively, IMAP on a native email app is often more reliable on satellite.webmail.northwestel.net. Roundcube is mobile-responsive. For a significantly better mobile experience — especially on variable northern connections — add your @northwestel.net email to Gmail or Apple Mail using IMAP: server mail.northwestel.net, port 993, SSL. Native apps handle intermittent satellite connectivity much better than browser webmail.