Access your Videotron email account directly — updated & verified April 2026
Vidéotron is a Québec-based telecommunications company and subsidiary of Quebecor Inc., providing cable TV, internet, home phone, and mobile services to over 1.7 million customers across Québec. As one of Québec's largest ISPs, Vidéotron serves both Francophone and Anglophone communities.
Vidéotron provides email services to subscribers with @videotron.ca and @videotron.net addresses through their webmail portal. The service is accessible at webmail.videotron.ca and uses Roundcube, providing full-featured browser-based email access in both French and English.
Follow these 5 steps to access your Videotron email account
Open Chrome, Firefox, Safari, or Edge and navigate to https://webmail.videotron.ca
Type your complete Videotron email address, e.g., yourname@videotron.ca
Type your Videotron email account password. Passwords are case-sensitive.
Press the login button to authenticate. If prompted for two-factor authentication, check your phone or authenticator app.
You now have full access to your Videotron webmail inbox. You can read, compose, and manage your emails.
Multiple options to stay connected to your Videotron email
Access Videotron webmail from your smartphone using any mobile browser at https://webmail.videotron.ca. An official app may also be available.
📱 iOS App StoreSet up your Videotron email in a desktop app for offline access and enhanced features.
Manage your Videotron account, billing, and services through the main ISP website.
Visit Videotron Website →| Protocol | Server | Port | Security | Username |
|---|---|---|---|---|
| IMAP (Recommended) | imap.videotron.ca |
993 |
SSL/TLS | Full email address |
| POP3 | pop.videotron.ca |
995 |
SSL/TLS | Full email address |
| SMTP (Outgoing) | smtp.videotron.ca |
587 |
STARTTLS | Full email address |
💡 IMAP is recommended over POP3 — it keeps your email synchronized across all devices.
Click any issue below to see the fix
Double-check you're entering your full email address (including @videotron.ca) and that caps lock is off. If you've forgotten your password, click "Forgot Password" on the login page to reset it via your recovery contact.
Account lockouts typically happen after multiple failed login attempts. Wait 15–30 minutes and try again. If still locked, contact Videotron customer support directly at https://www.videotron.com/support to unlock your account.
Try these steps in order: (1) Clear your browser cache and cookies (Ctrl+Shift+Delete). (2) Open an incognito/private window and try again. (3) Try a different browser entirely. (4) Disable any VPN or proxy temporarily. (5) Check if Videotron's service status page shows any outages.
If you're not receiving your 2FA code: check your spam folder for the email code, verify your phone number is correct, use a backup code if you saved one during setup, or contact Videotron support to temporarily disable 2FA and regain access.
Slow webmail can be caused by: too many emails in your inbox (archive old messages), a slow internet connection, browser extensions interfering (try disabling them), or ISP-side server issues. Try a different browser or check Videotron's status page for service disruptions.
Follow these steps to regain access to your account
Go to webmail.videotron.ca and click "Mot de passe oublié / Forgot Password".
Enter your Vidéotron email address (yourname@videotron.ca).
Vidéotron will send a reset link to your registered recovery contact.
For account support, call Vidéotron at 1-888-433-6876.
Common questions about Videotron webmail login and access
The official Videotron webmail login URL is https://webmail.videotron.ca. Bookmark this URL for quick future access. This is the verified, official login page — last confirmed April 2026.
Videotron webmail uses Roundcube as its browser-based email interface. This provides a modern, full-featured email experience including inbox, folders, contacts, and sometimes calendar features — all accessible from any web browser.
Visit https://webmail.videotron.ca and click the "Forgot Password" link. Enter your email address and follow the instructions. If you've lost access to your recovery contact, call Videotron customer support directly to verify your identity and regain access.
Yes! Open Safari, Chrome, or any browser on your iPhone or Android phone and go to https://webmail.videotron.ca. The portal is mobile-responsive. For a better mobile experience, configure your Videotron email in your phone's built-in Mail app using the IMAP settings listed on this page.
IMAP (Incoming): imap.videotron.ca, Port 993 (SSL). SMTP (Outgoing): smtp.videotron.ca, Port 587 (STARTTLS). POP3 (Alternative): pop.videotron.ca, Port 995 (SSL). Use your full email address as the username.
Common reasons: (1) ISP server maintenance or outage — check https://www.videotron.com for status updates. (2) Browser cache issue — try incognito mode. (3) Incorrect login credentials — reset your password. (4) Internet connectivity issue — test other websites. (5) Browser compatibility — try Chrome or Firefox.
While logged into your Videotron webmail at https://webmail.videotron.ca, navigate to Settings → Account → Change Password (exact menu may vary). Enter your current password, then your desired new password twice. Save the changes. For security, use a password with 12+ characters including letters, numbers, and symbols.
Yes, Videotron webmail is included free with your Videotron internet or hosting subscription — there is no additional charge for accessing the webmail portal. If you are no longer an active Videotron subscriber, your email account may have been deactivated.