Access your Xplornet email account directly — updated & verified April 2026
Xplornet Communications is Canada's largest rural broadband provider, delivering satellite and fixed wireless internet to over 350,000 households and businesses across rural and remote Canada. Headquartered in Woodstock, New Brunswick, Xplornet has helped bridge the rural digital divide for over a decade.
Xplornet offers email services to subscribers through their webmail portal at webmail.xplornet.com. Using Roundcube as the email interface, @xplornet.com email users can check and manage their email from any device with an internet connection — useful for rural customers who may not have reliable connectivity for dedicated email apps.
Follow these 5 steps to access your Xplornet email account
Open Chrome, Firefox, Safari, or Edge and navigate to https://webmail.xplornet.com
Type your complete Xplornet email address, e.g., yourname@xplornet.com
Type your Xplornet email account password. Passwords are case-sensitive.
Press the login button to authenticate. If prompted for two-factor authentication, check your phone or authenticator app.
You now have full access to your Xplornet webmail inbox. You can read, compose, and manage your emails.
Multiple options to stay connected to your Xplornet email
Access Xplornet webmail from your smartphone using any mobile browser at https://webmail.xplornet.com.
Check your mobile browser — the webmail portal works on iOS and Android.
Set up your Xplornet email in a desktop app for offline access and enhanced features.
Manage your Xplornet account, billing, and services through the main ISP website.
Visit Xplornet Website →| Protocol | Server | Port | Security | Username |
|---|---|---|---|---|
| IMAP (Recommended) | mail.xplornet.com |
993 |
SSL/TLS | Full email address |
| POP3 | mail.xplornet.com |
995 |
SSL/TLS | Full email address |
| SMTP (Outgoing) | mail.xplornet.com |
587 |
STARTTLS | Full email address |
💡 IMAP is recommended over POP3 — it keeps your email synchronized across all devices.
Click any issue below to see the fix
Double-check you're entering your full email address (including @xplornet.com) and that caps lock is off. If you've forgotten your password, click "Forgot Password" on the login page to reset it via your recovery contact.
Account lockouts typically happen after multiple failed login attempts. Wait 15–30 minutes and try again. If still locked, contact Xplornet customer support directly at https://www.xplornet.com/support to unlock your account.
Try these steps in order: (1) Clear your browser cache and cookies (Ctrl+Shift+Delete). (2) Open an incognito/private window and try again. (3) Try a different browser entirely. (4) Disable any VPN or proxy temporarily. (5) Check if Xplornet's service status page shows any outages.
If you're not receiving your 2FA code: check your spam folder for the email code, verify your phone number is correct, use a backup code if you saved one during setup, or contact Xplornet support to temporarily disable 2FA and regain access.
Slow webmail can be caused by: too many emails in your inbox (archive old messages), a slow internet connection, browser extensions interfering (try disabling them), or ISP-side server issues. Try a different browser or check Xplornet's status page for service disruptions.
Follow these steps to regain access to your account
Go to webmail.xplornet.com and locate the "Forgot Password" link.
Enter your full @xplornet.com email address.
Xplornet will send a password reset link to your registered recovery email or phone.
For account issues, call Xplornet customer support at 1-866-841-6001.
Common questions about Xplornet webmail login and access
The official Xplornet webmail login URL is https://webmail.xplornet.com. Bookmark this URL for quick future access. This is the verified, official login page — last confirmed April 2026.
Xplornet webmail uses Roundcube as its browser-based email interface. This provides a modern, full-featured email experience including inbox, folders, contacts, and sometimes calendar features — all accessible from any web browser.
Visit https://webmail.xplornet.com and click the "Forgot Password" link. Enter your email address and follow the instructions. If you've lost access to your recovery contact, call Xplornet customer support directly to verify your identity and regain access.
Yes! Open Safari, Chrome, or any browser on your iPhone or Android phone and go to https://webmail.xplornet.com. The portal is mobile-responsive. For a better mobile experience, configure your Xplornet email in your phone's built-in Mail app using the IMAP settings listed on this page.
IMAP (Incoming): mail.xplornet.com, Port 993 (SSL). SMTP (Outgoing): mail.xplornet.com, Port 587 (STARTTLS). POP3 (Alternative): mail.xplornet.com, Port 995 (SSL). Use your full email address as the username.
Common reasons: (1) ISP server maintenance or outage — check https://www.xplornet.com for status updates. (2) Browser cache issue — try incognito mode. (3) Incorrect login credentials — reset your password. (4) Internet connectivity issue — test other websites. (5) Browser compatibility — try Chrome or Firefox.
While logged into your Xplornet webmail at https://webmail.xplornet.com, navigate to Settings → Account → Change Password (exact menu may vary). Enter your current password, then your desired new password twice. Save the changes. For security, use a password with 12+ characters including letters, numbers, and symbols.
Yes, Xplornet webmail is included free with your Xplornet internet or hosting subscription — there is no additional charge for accessing the webmail portal. If you are no longer an active Xplornet subscriber, your email account may have been deactivated.